Patient Rights & Grievance Policy
Effective Date: October 7, 2025
Scottsdale Serenity Rehab
15601 N 51st Place, Scottsdale, Arizona 85254
24/7 Helpline: (480) 408-5923
Email: info@scottsdaleserenityrehab.com
Your Rights as a Patient
At Scottsdale Serenity Rehab, every individual is treated with dignity, compassion, and respect.
You have the right to:
- Respectful Care – To receive treatment free from discrimination, abuse, or neglect.
- Participation in Treatment – To be informed about your diagnosis, recommended care, and treatment options, and to participate in creating your treatment plan.
- Informed Consent – To be told about the benefits and risks of treatment before agreeing to it.
- Refusal of Treatment – To refuse or withdraw from treatment at any time, within the limits of law and program policy.
- Confidentiality – To have all personal and health information kept private in accordance with HIPAA and federal privacy laws.
- Access to Records – To request to see or obtain copies of your records, or request corrections to inaccurate information.
- Continuity of Care – To receive appropriate referrals if a different level of care is needed or our program cannot meet your needs.
- Safe Environment – To receive care in a safe, secure, and clean environment.
- Freedom from Restraint – To be free from unnecessary physical or mental restraint or seclusion.
- File a Complaint or Grievance – To voice complaints or grievances without retaliation or interference.
Your Responsibilities
As a participant in treatment, you are responsible for:
- Providing accurate and complete information about your health and history.
- Following your agreed-upon treatment plan to the best of your ability.
- Treating staff and other clients with courtesy and respect.
- Respecting facility policies, schedules, and safety rules.
- Refraining from violence, harassment, or possession of drugs/alcohol on premises.
- Meeting financial obligations and communicating any billing concerns.
- Informing staff of changes in condition or medication.
How to File a Complaint or Grievance
If you ever have a concern or complaint about your care, privacy, or experience, please contact us so we can resolve it quickly.
Submit concerns to:
Client Relations / Compliance Officer
Scottsdale Serenity Rehab
15601 N 51st Place, Scottsdale, AZ 85254
📞 (480) 408-5923
📧 compliance@scottsdaleserenityrehab.com
What happens next:
- You will receive acknowledgment within five (5) business days.
- A full review and written response will be provided within thirty (30) days.
- No retaliation or discrimination will occur as a result of filing a complaint.
If your concern is not resolved to your satisfaction, you may contact our licensing authority:
Arizona Department of Health Services (ADHS)
Division of Licensing Services – Behavioral Health Facilities
150 North 18th Avenue, Phoenix, AZ 85007
Phone: (602) 364-3030
Website: https://azdhs.gov
Emergency Disclaimer
If you are experiencing a medical or psychiatric emergency, call 911 or the 988 Suicide & Crisis Lifeline immediately.
Acknowledgment
By receiving services at Scottsdale Serenity Rehab, you acknowledge that you have reviewed and understand your rights and responsibilities.