Frequently Asked Questions
Get answers to your most important questions about addiction treatment, insurance coverage, and what to expect during your healing journey at Scottsdale Serenity.
Treatment Questions
Understanding your treatment options and what makes our approach effective.
Addiction and recovery affect every individual differently. Factors such as trauma, environment, biology, and social pressures can all influence how substance use develops and how healing begins. That’s why our program takes a personalized and trauma-informed approach to care — ensuring every person feels supported, understood, and safe.
Our inclusive environment allows clients to focus entirely on recovery without fear of judgment or comparison. We provide a compassionate space to explore and heal from sensitive issues such as:
✔︎ Past trauma, including physical, emotional, or sexual abuse
✔︎ Relationship and family challenges
✔︎ Co-occurring mental health conditions
✔︎ Body image, self-esteem, and identity concerns
✔︎ Parenting stress, guilt, and rebuilding family connections
Treatment length varies based on individual needs, but research consistently shows that longer treatment leads to better long-term outcomes. Here’s what we typically recommend:
Minimum Recommendations:
• Detox: 3-7 days
• Residential: 30 days minimum
• Outpatient: 90 days minimum
Optimal Outcomes:
• Residential: 60-90 days
• Continued outpatient: 6-12 months
• Ongoing support: Lifelong
We create individualized treatment plans based on your addiction severity, mental health needs, family situation, and personal goals. Some people may need shorter intensive programs, while others with complex trauma or co-occurring disorders benefit from extended care.
Yes, we specialize in dual diagnosis treatment. Our integrated approach treats both conditions simultaneously because addressing only addiction without treating underlying mental health issues often leads to relapse.
Common Co-Occurring Conditions We Treat:
✔︎ Depression and anxiety disorders
✔︎ PTSD and complex trauma
✔︎ Bipolar disorder
✔︎ Borderline personality disorder
✔︎ Eating disorders
✔︎ Self-harm behaviors
✔︎ Panic disorder
✔︎ OCD
Our team includes psychiatrists, psychologists, and therapists for mental health. We provide comprehensive psychiatric evaluations, medication management, trauma-informed therapy, and specialized treatment protocols for each condition.
We offer a comprehensive range of evidence-based and holistic therapies specifically chosen for their effectiveness in treating addiction and trauma. Our approach combines traditional psychotherapy with innovative healing modalities.
Evidence-Based Therapies:
• Cognitive Behavioral Therapy (CBT)
Transform negative thought patterns and develop healthy coping strategies
• EMDR Therapy
Process and heal from trauma using eye movement desensitization
• Dialectical Behavior Therapy (DBT)
Learn mindfulness and emotional regulation skills
• Group Therapy
Connect with other individuals in facilitated support groups
Holistic Approaches:
• Yoga & Meditation
Restore balance through mindful movement and meditation
• Art & Music Therapy
Express emotions through creative and artistic outlets
• Equine-Assisted Therapy
Build trust and communication through horse interactions
• Nutritional Counseling
Restore physical health and develop healthy eating habits
Recognizing the need for treatment can be difficult for people who often minimize their struggles or believe they should handle everything alone. If substance use is negatively impacting any area of your life, treatment can help.
Signs You May Benefit from Treatment:
Physical & Behavioral Signs:
• Needing more substance to feel the same effect
• Unsuccessful attempts to cut down or quit
• Withdrawal symptoms when not using
• Neglecting responsibilities or relationships
• Continuing use despite negative consequences
Life Impact Signs:
• Work or school performance declining
• Relationship problems or isolation
• Financial difficulties from substance use
• Legal problems related to use
• Health problems from substance use
Many people struggle with “high-functioning” addiction, where they maintain their responsibilities while privately battling substance use. Remember that seeking help is a sign of strength, not weakness, and early intervention leads to better outcomes.
“If you’re questioning whether you need help, that awareness itself is often the first sign that treatment could benefit you. Trust your instincts and reach out for a confidential assessment.”
Insurance & Cost
Understanding how insurance works and what to expect regarding coverage and payment options.
Most insurance plans are required to cover addiction treatment at the same level as other medical conditions. We work with most major insurance providers and will verify your benefits at no cost to determine your coverage.
Our admissions team handles all insurance paperwork and can help you understand your benefits, co-pays, and any out-of-pocket costs. We also offer payment plans and financing options to make treatment accessible.
Our admissions team can verify your insurance coverage at no cost to you. We’ll check your plan details, including:
✔︎ Insurance type (HMO, PPO, etc.)
✔︎ Network status (in-network vs out-of-network)
✔︎ Benefit coverage for addiction treatment
✔︎ Co-pay and deductible requirements
✔︎ Out-of-pocket maximum
We’ll provide you with a detailed insurance verification report and explain what your coverage means for your treatment journey.
If your insurance doesn’t cover addiction treatment, we offer several options to make treatment accessible:
✔︎ Payment plans with flexible installment options
✔︎ Sliding scale fees based on income
✔︎ Financial assistance programs
✔︎ Government assistance programs
✔︎ Community support programs
Our financial counselors can help you explore all available options and create a payment plan that works for your budget.
If you change insurance plans during your treatment, we can help you transition smoothly. Our team will:
✔︎ Verify your new insurance coverage
✔︎ Update your treatment plan accordingly
✔︎ Coordinate any necessary changes to your care
✔︎ Ensure continuity of care and services
We understand that insurance changes can happen unexpectedly, and we’re here to help you navigate this transition with minimal disruption to your recovery.
What to Expect
Understanding the treatment process, what to expect during each phase, and what to anticipate.
Our initial assessment is a confidential, comprehensive evaluation that helps us understand your unique situation. The process typically includes:
✔︎ Personal history and background information
✔︎ Substance use patterns and triggers
✔︎ Medical and mental health history
✔︎ Family and social support system
✔︎ Personal goals and recovery priorities
This assessment helps us create a personalized treatment plan that addresses your specific needs and sets realistic goals for your recovery journey.
A typical day in treatment varies by program but generally includes a balance of structured activities, therapeutic sessions, and personal time. In residential treatment, a typical day might include:
✔︎ 6:00 AM – Wake up and morning routine
✔︎ 7:00 AM – Breakfast and wellness activities
✔︎ 8:00 AM – Individual therapy session
✔︎ 9:30 AM – Group therapy or educational session
✔︎ 12:00 PM – Lunch and group activities
✔︎ 1:00 PM – Skill-building or wellness activities
✔︎ 3:00 PM – Individual therapy or counseling
✔︎ 5:00 PM – Free time or personal activities
✔︎ 7:00 PM – Dinner and group activities
✔︎ 8:30 PM – Evening reflection and journaling
✔︎ 10:00 PM – Bedtime routine
In outpatient programs, the schedule is more flexible and allows you to maintain your work or family commitments while receiving treatment.
After completing treatment, we provide comprehensive aftercare planning to support your long-term recovery. This typically includes:
✔︎ Individualized aftercare plan
✔︎ Continued therapy and counseling
✔︎ Support group participation
✔︎ Relapse prevention strategies
✔︎ Life skills development
We also offer alumni programs, peer support groups, and ongoing check-ins to help you maintain your sobriety and build a fulfilling life after treatment.
Relapse is a common part of the recovery journey and does not mean treatment failed. At Scottsdale Serenity, we view relapse as an opportunity to learn and strengthen your recovery plan. Our approach includes:
✔︎ Immediate support and crisis intervention
✔︎ Comprehensive relapse assessment
✔︎ Re-evaluation of treatment plan
✔︎ Additional therapy and support services
✔︎ Education about relapse triggers and prevention
We believe that recovery is a journey with ups and downs, and our goal is to help you build resilience and develop strategies to prevent future relapses.
Family & Children
Understanding how to support your family during your recovery journey and what options are available.
We welcome pregnant people and mothers with children. Our specialized maternal programs include comprehensive prenatal care, pediatric services, and childcare during treatment sessions. You won’t have to choose between getting help and caring for your children.
Our family therapy programs help repair and strengthen relationships with your children, and we provide parenting classes and support to help you become the mother you want to be in recovery.
We offer several family involvement options to support your recovery journey:
✔︎ Family therapy sessions
✔︎ Parenting classes and workshops
✔︎ Family support groups
✔︎ Family education programs
✔︎ Family counseling
Our family programs are designed to help repair relationships, improve communication, and build a strong support system for everyone involved.
We understand that addiction affects not just the individual but also their family. Our family programs are specifically designed to address the impact of addiction on children and help them develop healthy coping skills.
Our approach includes:
✔︎ Child counseling and therapy
✔︎ Parent-child communication workshops
✔︎ Family systems therapy
✔︎ Parenting skills development
✔︎ Relapse prevention education
We believe that healing the family system is essential for long-term recovery and that children deserve to grow up in a safe, supportive environment.
We offer specialized support for partners and spouses of individuals in recovery. Our programs include:
✔︎ Partner counseling and therapy
✔︎ Relationship skills development
✔︎ Communication workshops
✔︎ Stress management techniques
✔︎ Support groups for partners
Our partner programs help you build resilience, improve communication, and develop strategies to support your loved one’s recovery journey.
Privacy & Safety
Understanding how we protect your privacy, confidentiality, and safety throughout your treatment.
Absolutely. Your privacy is protected by federal HIPAA laws and additional addiction treatment confidentiality regulations. We cannot share any information about your treatment without your written consent, even with family members.
We understand that discretion is especially important for professional people, mothers, and those in the public eye. Our facility is designed with privacy in mind, and we can discuss additional confidentiality measures if needed.
We understand that you may want to share your progress with loved ones. Our policy is that you can only share information with your family or friends with your explicit written consent. We can help you create a communication plan that works for you and your loved ones.
We also offer family education programs that can help your loved ones understand addiction and recovery, so they can support you more effectively
Safety is our top priority. We implement multiple layers of safety measures including:
✔︎ 24/7 medical and mental health monitoring
✔︎ Secure, private treatment environment
✔︎ Emergency response protocols
✔︎ Regular safety assessments
✔︎ Staff training in crisis intervention
We also have a comprehensive crisis response plan that includes immediate access to medical professionals, mental health counselors, and crisis support services.
We encourage you to share any concerns you have about your treatment. Our staff is trained to listen and address your concerns with empathy and professionalism. You can:
✔︎ Speak directly with your treatment team
✔︎ Request a treatment plan review
✔︎Discuss concerns with a counselor
✔︎Request a meeting with a supervisor
✔︎ File a formal complaint if needed
We believe that open communication is essential for effective treatment and that your concerns are important to us.
Still Have Questions?
Our compassionate admissions team is available 24/7 to answer any questions you may have. All conversations are completely confidential and without obligation.